Last Updated: September 5, 2026
At Label Circus, all products are personalized and made to order. Please review your order carefully before submitting it.
Orders typically take 3–5 business days to process before they are shipped. This processing time is in addition to shipping/transit time.
Available shipping options and estimated delivery times are shown at checkout. Delivery dates are estimates and are not guaranteed.
Once your order has shipped, tracking information will be provided when available.
Because our products are personalized specifically for you, please double-check all names, spelling, designs, colors, sizes, quantities, and other information before placing your order.
Customers are responsible for errors in information they provide. Personalized products cannot be refunded or replaced because of customer-entered mistakes or because you changed your mind.
If Label Circus makes an error—for example, you provide the correct name and we produce it incorrectly—please contact us after receiving your order. We will review the issue and, when appropriate, provide a replacement or refund.
Please make sure your shipping address is correct before placing your order. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer.
If an order is returned because of an incorrect address, additional shipping charges may apply for reshipping.
We are not responsible for shipping delays caused by carriers, weather, holidays, customs, incorrect addresses, or circumstances beyond our reasonable control.
If your tracking shows “delivered” but you cannot find your package, please check with your household, neighbors, building management, and the shipping carrier. We will do our best to assist, but we cannot guarantee a refund or replacement for packages marked as delivered.
If your package arrives damaged, please contact us promptly and include photos of the packaging and product.
Because personalized orders may enter production quickly, changes and cancellations are not guaranteed. Contact us as soon as possible at contact@labelcircus.com, and we will do our best to help if production has not started.
Because personalized products are made specifically for each customer, we do not accept returns or provide refunds for personalized products due to customer preference or customer-entered errors.
This includes, but is not limited to:
If Label Circus makes an error on your personalized product, or if your product arrives damaged or has a manufacturing defect, please contact us promptly so that we can review the issue.
Depending on the circumstances, we may offer a replacement or refund.
Any replacement or refund is subject to our review of the issue and applicable law.
We do not require customers to return personalized products unless we specifically request a return.
For questions about shipping, returns, or your order, please contact us at:
Nothing in this policy limits any rights you may have under applicable law.